The Pensions Advisory Service (TPAS)

The Pensions Advisory Service (TPAS) is an independent non-profit organisation that provides free information and guidance on the whole spectrum of pensions, including state, company, personal and stakeholder schemes.

About Us

We are an independent voluntary organisation that is grant-aided by the Department for Work and Pensions (DWP).

We provide information and guidance to members of the public on all pension matters, covering state, company, personal and stakeholder schemes.

We also help any member of the public who has a problem, complaint or dispute with their occupational or private pension arrangement.  We do not deal with problems, complaints or disputes relating to state pensions.

Our service is free and is provided by a nationwide network of volunteer advisers who are supported and augmented by technical and administrative staff based in London.

We are very proud of the calibre of our personnel.  Our volunteers and pensions technical staff have many years experience working in the pensions industry and have a wide range of professional qualifications.

The Team will bring everyone up to date with the new developments in taxation and pensions for those approaching and in retirement. They will also be handing out copies of the new Money Made Clear document 'Your Guide to Retirement' .

The TPAS Helpline

We operates a national telephone helpline, manned by pension professionals who will provide information and guidance on any aspect of occupational, personal, stakeholder and state pensions. It serves members of the public but not those acting in a professional capacity such as financial advisers, solicitors, scheme trustees, etc.

The helpline number is 0845 601 2923.

We also provide helplines designed specifically for:

  • women - 0845 600 0806
  • the self-employed - 0845 602 7021

The helplines are open from 9am to 5pm, Monday to Friday. You can call outside of these times and leave a number for someone to call you back.

The Pensions Advisory Service has produced a very helpful factsheet on the new pension options which you can download here


Contact Us

Call us on 0845 601 2923

email us


We regret, however, that we are unable to accept visitors at our office.

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Our pension experts will be happy to answer your questions

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(This service is available Mon - Fri 9am - 5pm and Tuesdays between 7-9 pm.)

The Pensions Advisory Service Limited 11 Belgrave Road London SW1V 1RB.General 020 7630 2250 Fax 020 7592 7000

The Pensions Advisory Service (TPAS) is an independent body providing independent information and guidance on pension matters as well as providing support for the resolution of disputes in occupational and private pension arrangements.

TPAS does not provide regulated advice and any view or recommendation given by TPAS is an opinion in good faith on the basis of the documents and information made available. TPAS cannot be held responsible in law for opinions expressed, nor should any such opinion be regarded as grounds for legal action. 

TPAS Limited. Company limited by guarantee. Registered in England No. 2459671. Registered Office as shown.